Travel Sales Counselor
Company: AAA Northern California, Nevada & Utah
Location: San Jose
Posted on: October 3, 2024
Job Description:
JOB DESCRIPTION We call our club's vision, mission, values, and
supporting pillars "Our House" because they are the foundation for
all that we do. We're working to transform AAA for the next century
with a mission to create Members for life by unleashing the
innovative spirit of our Team Members.Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary
annual incentive plan or other incentive plans depending upon
position
- 401k Matching $1 for $1 company match up to 6% of eligible
earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and
more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an
additional 24 hours per year earmarked for volunteer
activities
- Collaborative Environment AAA will value your contribution to
providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement ProgramAdditional Details: Competitive
hourly base + commissions.Summary:As a AAA Travel Counselor, you
will be responsible for providing exceptional travel sales and
support experiences to our Members while building a book of
business and attracting new clientele.This is a full-time, onsite
position @ AAA San Jose Brokaw (California).Essential Functions
- Sells International & Domestic vacation packages, cruises,
tours, hotel, car rental, rail and air travel.
- Researches, evaluates and compares appropriate AAA Travel
Partner packages to match up with member needs for the purpose of
delivering exceptional member experiences in every
transaction.
- Stays current with world events and latest travel industry
developments and trends, and provides relevant information to
members.
- Processes and interprets travel documents for members
purchasing travel products with AAA and inform them of governmental
requirements.
- Initiates contact with members and past customers to prospect
for new business and encourages repeat business.
- Cross-sells products and services (e.g., insurance (P&C,
Life), new membership accounts, etc.).Knowledge/Skills/Abilities
- Basic computer (e.g., Microsoft Word, Outlook, etc.) and
industry specific applications (e.g., Galileo, VAX, etc.) and
telephone skills.
- GDS experience required (Apollo/Galileo/Travelport).
- Knowledge of travel products and worldwide geography, the
ability to read and interpret maps and brochures.
- Strong consultative selling skills with the ability to listen
to members needs.
- Bilingual communication skills are a plus.Education &
Experience / Licenses & Certification
- High school diploma or equivalent.
- 2 years of recent experience selling international and domestic
travel services (preferred).
- Travel Institute certification as CTA, CTC, or CTIE
(preferred).Work Environment/Physical Requirements
- Works in an office environment sitting at a desk, table or
computer workstation for extended periods of time.
- May travel by car, plane or other form of transportation to
attend business meetings or conferences.
- Approximately 70-80 percent of the time spent on the job
involves the use of a personal computer.#MEL#MEA#LI-ML1-This role
is subject to an incentive plan that includes commissions and/or
piece rate bonuses. While top performers earn more, we expect most
employees to earn between $0 - $38,000 annually in incentives,
contingent on performance. New Travel Counselors are eligible for a
bonus guarantee for the first five quarters.
Keywords: AAA Northern California, Nevada & Utah, San Rafael , Travel Sales Counselor, Sales , San Jose, California
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