Customer Service Representative
Company: ARC Document Solutions
Location: San Francisco
Posted on: October 2, 2024
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Job Description:
ARC Document Solutions is currently searching for a Customer
Service Representativeto join our San Francisco team. The
successful candidate is someonewho enjoys working in a print
environment while building relationships with clients. The Customer
Service Representativewill coordinate with clients to create clear
order instructions for production associates to process and print
to create the desired products.Visit our careers page to viewLife
At ARCand to see why employees enjoy working at
ARC!https://www.e-arc.com/careers/Tasks and requirements to secure
Promotional items:To help secure sales by acting as the main point
of contact between customers and sales reps.Assist with creating
quotes for promotional items.Master the ASI promotional website to
efficiently order and navigate.Coordinate and set up orders with
various vendors.Duties and responsibilities include:Greet Clients
in a Friendly Manner as they Enter the FacilityProcess In-Person,
Phone, Email, Electronic, and Hard Copy Work OrdersMake suggestions
regarding paper, binding, and other finishing options to meet
customer needs.Assist with Quoting and Billing Print Projects using
MFG SoftwareE-mail and/or Call Clients with Questions Regarding
Orders when AppropriateAssist Clients in Proof Review &
ApprovalGenerate quotes to inform Customers of Unit Prices,
Shipping/Delivery Dates, Delays, etc.Work with the front desk CSR
to track orders to ensure timely delivery and keep customer
informed.Follow-up with Clients in Order to Keep them Informed of
the Status of their ProjectsIdentify and generate sales leadsRefer
Questions Regarding Jobs in Progress to the Appropriate Production
Manager or AssociateEnsure Will Call or Delivery Times are
Reasonable and Fit into Production SchedulesWork Together with
Drivers and Courier Services to Schedule DeliveriesPack and Ship
Finished Orders via FedEx, UPS, or USPSMaintain Office Supplies and
Packaging InventorySell Add-ons and New Services/Merchandise to
ClientsParticipate in Training Modules to Update Customer Service
Skills, Technical Skills and Print KnowledgePerform other Tasks,
Duties, or Functions as AssignedSkills and
Qualifications:Communicate Effectively with Clients and Team
Members.Ability to effectively promote the products and services of
the company.Thorough knowledge of materials and equipment utilized
in the duplicating/print process.Experience in a printing,
finishing and/or customer service position.Knowledge of the
printing industry - specifically AEC, bindery, and finishing is a
plus.Ability to quickly learn new software and proceduresA
willingness to learn MFG billing software.Time management skills in
a fast paced on demand environment.Able to multi-task while
maintaining quality and accuracy.Excellent customer service
skills.Attention to detail, an eye for color, and a positive
attitude.Compensation: $20 - $23 Hourly (Dependent on Experience
and Qualifications)Benefits:ARC offers Comprehensive Medical
Coverage, Health, Dental, Vision, 401(k) with a match, ESPP at 15%
discount, Flexible Spending Account, Life Insurance, Paid Time Off
and an array of Voluntary Benefits.If you require reasonable
accommodation for any part of the application or hiring process due
to a disability, please submit your request to jobs@e-arc.com and
use the words Accommodation Request in your subject line.We are an
Equal Employment Opportunity (EEO) Employer.It has been and will
continue to be a fundamental policy of ARC Document Solutions and
RIOT Creative Imaging not to discriminate based on race, color,
creed, religion, gender, gender identity, pregnancy, marital
status, partnership status, domestic violence victim status, sexual
orientation, age, national origin, alienage or citizenship status,
veteran or military status, disability, medical condition, genetic
information, caregiver status, unemployment status or any other
characteristic prohibited by federal, state and/or local laws.This
policy applies to all aspects of employment, including hiring,
promotion, demotion, compensation, training, working conditions,
transfer, job assignments, benefits, layoff, and termination.PM20To
all recruitment agencies:ARC does not accept unsolicited agency
resumes. Please do not forward resumes to our Careers alias or
other ARC employees. ARC is not responsible for any fees related to
unsolicited resumes.PId7d22bca336a-25660-35583306
Keywords: ARC Document Solutions, San Rafael , Customer Service Representative, Sales , San Francisco, California
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here to apply!
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