Onsite/Field Service Representative
Company: Kreg Therapuetics
Location: San Francisco
Posted on: October 2, 2024
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Job Description:
Description:On Site SpecialistOur mission is to help hospitals
improve the management and outcomes of their most complex
patients.Kreg's Beds provide an innovative modality to get complex
patients out of bed, mobilized and stabilized so they can progress
to PT, LTACH, and ultimately home. Because not all the patients are
the same, not all the beds should be the same. Kreg's offers a
unique portfolio of specialty beds and 24/7 rental services to
allow clinicians to safely and efficiently mobilize those complex
patients. We are a small company, on a mission to stand out from
the crowd and make Kreg Beds the #1 hospital partner to deliver
better outcomes for complex patients.The On-Site Specialist will
report directly to the Account Manager in each market and is the
direct liaison between Kreg Therapeutics and the clinicians at each
hospital we operate. Each Specialist will manage 2-3 hospitals. The
Onsite Specialist is responsible for promoting product usage in
current accounts by educating clinicians and supporting utilization
of our Vertical Bed technology in the ICU, as well as our Bariatric
beds.The Field Service Representative (FSR) is responsible for the
delivery, service, and pick-up of Kreg Therapeutics' rental medical
equipment. FSR's must be able to communicate with Central Dispatch
and mindfully assist with customer needs. FSR's prepare equipment
for patient use with meticulous maintenance, disinfecting and
testing.Primary ResponsibilitiesDrive high growth in current
accounts by educating clinicians and promoting utilization of our
Vertical Bed technologyEducate and promote the benefits of our
Bariatric bed in current accountsPromote product usage in current
accounts to accelerate adoption and drive growthAssist with Therapy
& Clinical support of patients and skilled hospital staffMaintain
and cultivate high quality service levelsSupport Account Manager
conducting demonstrations and evaluations in interested
accountsSupport the local operations team with Bed Fleet Management
if neededBecome skilled at testing, troubleshooting, operating all
Kreg Therapeutics products and help clinicians with usage,
operation, and troubleshooting of bedsAccurately complete daily
reporting requirements.Always maintain communication with central
dispatch regarding customer orders.Completed orders in the
designated time frame.Engage with hospital staff to provide optimal
customer service on training and educating around the proper use of
productsPartners with hospital staff to share thoughts and work
together to move the business forwardMust be able to climb up and
down a two-foot step from the truck deck to ground level multiple
times per day.Deliver, service and pick-up medical equipment from
facilities.Meet all competency expectations to operate a 26-foot
box truck. Meets all company safe driving expectations.Why work for
Kreg Therapeutics?Our products will allow you to make a significant
impact in patient care as we serve your community to provide the
highest standards of care.You'll get closer to the mission. There's
less corporate jargon and bureaucracy getting in the way of what
you can do and accomplish as a professional.You can wear many hats.
Instead of delegating tasks, you'll figure out how to get them
done-and learn a lot in the process.You'll work more closely with
senior leaders. Instead of seeing the CEO once a year, you'll work
right next to himYou'll experience a lot of camaraderie. Teamwork
is a big part of our small family-like culture.You can move quickly
on your ideas. If you have a proposal, you can try it out quickly
without a lot of red tape.You can experiment. You'll have plenty of
chances to test new ideas-and you'll be encouraged to do so. We
hate boxes, lanes and silosYou'll feel a sense of
ownership.Benefits include:Comprehensive Benefit package (Medical,
Dental, Vision, 401K & Life Insurance)Paid travel expensesKreg
phone & laptopVacation, Personal & Sick timeRequirements:1- 3 years
in sales, customer service or clinical roleExperience as a
bio-medical technician, field service engineer/technician or
medical equipment technician preferredA proven track record in the
ability to persuade clinicians to consider and embrace new ideas,
with an emphasis on new patient care practices, based upon clinical
evidence and new, innovative
technologiesPIcb7f5973ba2b-25660-34703776
Keywords: Kreg Therapuetics, San Rafael , Onsite/Field Service Representative, IT / Software / Systems , San Francisco, California
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