Catering Sales Manager
Company: The Crescent Hotels Group
Location: San Francisco
Posted on: October 2, 2024
Job Description:
DescriptionWe are seeking a dynamic Catering Sales Manager. A
successful candidate will have a genuine passion for the
hospitality industry and an entrepreneurial
spirit.Responsibilities
- Establish and maintain good communications and teamwork with
fellow colleagues and other departments within the hotel.
- Receive and respond to incoming telephone calls in accordance
with the company and assist with overflow calls for Sales &
Marketing.
- Prepare accurate written correspondence including letters,
contracts, reports, event orders, schedule of events, printed
menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E
Mail.
- Facilitate all aspects of internal Hotel Meeting Program under
the guidance of the Director of Sales + Marketing.
- Comply with the hotel standards for sales and marketing, while
working harmoniously and professionally with co-workers and
Executive Committee.
- Ensure that function set up meets or exceeds customer
expectations by working closely with each group's meeting planners
to determine their needs. Ensure proper communication and
coordination to satisfy customer's requests. Assist customers in
finalizing function details; suggest alternatives as
appropriate.
- Ensure that functions meet the customer's expectations by
following up regularly on the status of functions including
inspecting function rooms, greeting customers, and following up to
see that customer needs are met; make last-minute changes and
additions to meet changing customer needs, coordinating outside
vendor activity as necessary, conducting post-function reviews with
customers and soliciting re-booking from meeting planners prior to
customer's departure.
- Maintain proper documentation of events, including complete
programming of all sales and catering bookings.
- Compile and review daily and weekly event sheets.
- Give personal attention, take personal responsibility and use
teamwork when providing guest service.
- Periodically assist with front of house operations including
greeting and directing guests, manning hospitality desks, and
working with events on 'quick sets' or teardowns.
- Maintain an inventory of all standard department supplies and
printed materials, including but not limited to Catering Corporate
and wedding packets and special menus.
- Assist clients and seek out solutions to requests in a
friendly, caring and helpful manner.
- Maximize food, beverage and auxiliary revenues by selling
menus, themes and experiences/activities.
- Identify and sell opportunities to maximize sales above
contracted minimum spend.
- Communicate all details of assigned groups & conventions to all
departments in a professional, thorough and timely manner by using
Resumes, Event Orders and internal correspondence effectively.
- Facilitate pre-conference meetings with clients and key hotel
staff.
- Work closely with the client and hotel departments throughout
the duration of assigned groups/conventions/programs by being
available to assist the client and provide information to hotel
departments at the appropriate times.
- Maintain a high level of service by continually providing
accurate and timely information and feedback to all supporting
departments.
- Accurately forecast Banquet revenue, covers and average checks
based on group assignments.
- Conduct pre-planning site meetings and assist in the sales
process where required.
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Keywords: The Crescent Hotels Group, San Rafael , Catering Sales Manager, Hospitality & Tourism , San Francisco, California
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