Front End Assistant Manager

Company: New Leaf Community Markets, Inc.
Location: Santa Cruz
Posted on: October 19, 2024

Job Description:

1201 Westside Santa Cruz - New Leaf, Santa Cruz, California, United States of AmericaJob DescriptionPosted Wednesday, August 14, 2024 at 10:00 AM - Expires Thursday, August 29, 2024 at 9:59 AMWho is New Leaf Community Markets?New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.Ingredients You'll Bring to the Table:You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.What's on Your Plate:Job Title: Assistant Front End ManagerDepartment: Front EndReports To: Front End ManagerFLSA Status: Non-ExemptEssential Duties and ResponsibilitiesPosition Responsibilities:

• Partners with department manager to provide oversight to all department areas. Assesses priorities, and delegates tasks and production while cashiering and bagging customer purchases and performing carry-outs.
• Supports department manager in establishing service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs/policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing, and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments, and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labeling, and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales, and margin goals and factors that influence them. Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
• Partners with department manager to establish cash handling, register, and return procedures for the department and ensure compliance. Assists cashiers with complex returns.
• Partners with the department manager to ensure the department is trained and complies with alcohol sales and other state/local regulations.
• Assists in maintaining Front End resource guide and ensuring cashier accuracy.
• Ensures that the department adheres to company invoice, credit, transfers, and inventory procedures.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labeling, and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales, and margin goals and factors that influence them. Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
• Coaches department to maintain appropriate, accurate, and organized inventory and backstock. Handles damaged and spoiled products according to company policy.
• Maintains a working knowledge of department equipment and can train staff and troubleshoot errors as needed.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Balances administrative tasks with presence on the floor.
• Performs other tasks and duties as assigned.This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.Supervisory ResponsibilitiesDemonstrates a solid understanding of supervisory responsibilities by company expectations and applicable laws. Partners with the department manager to provide oversight to all areas of the team.Physical DemandsThis position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout the shift. Sitting is seldom required. Up to occasionally, dependent on location, required to climb stairs, step stools, and/or ladders. Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands, and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder; reach below shoulder. Occasionally required to: carry 21-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.This position may require the use of the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping/janitorial and standard office equipment. Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.Why You'll Love Working at New Leaf Community Markets
  • Amazing Benefits Package - Including comprehensive medical, dental, vision, and 401k at 25 hours a week.
  • Great earning potential with the opportunity for growth within our family of brands.
  • Paid Parental Leave available.
  • Lifestyle Scheduling.
  • Public Transport Benefits.
  • Paid Community Service Hours.
  • 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.1201 Westside Santa Cruz - New Leaf, Santa Cruz, California, United States of America
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Keywords: New Leaf Community Markets, Inc., San Rafael , Front End Assistant Manager, Executive , Santa Cruz, California