Direct Service Program Manager SF -TAY
Company: First Place for Youth
Location: San Francisco
Posted on: October 2, 2024
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Job Description:
First Place For Youth-Join Our Team Video! Are you dedicated to
empowering and supporting youth, regardless of their background?
We're searching for passionate individuals to make a positive
impact on the lives of foster youth. Become an integral part of
their transformative journey and join the First Place for Youth
team. About First Place for Youth, We're a leading non-profit
organization dedicated to supporting foster youth in their
transition to adulthood, with a focus on education, employment, and
housing. We believe that all young people deserve the opportunity
to thrive and lead successful, independent lives. Our comprehensive
programs empower foster youth to overcome the unique challenges
they face and build the skills, confidence, and connections they
need to succeed. Why Work at First Place For Youth:Meaningful
Impact:-- Help to transform the lives of foster youth on the cusp
of adulthood. Your role will support them in their journey to
conquer challenges, achieve independence, and fulfill their
aspirations.Innovative Approach: We thrive on innovation, pushing
the boundaries of foster care support. Your voice here matters, and
you'll contribute to programs that redefine the futures of these
young lives.Collaborative and Supportive Environment: Embrace a
dynamic and supportive workplace, where every team member is
valued. Together, we're a force dedicated to uplifting youth.
Expect professional growth, fueled by teamwork and
collaboration.Comprehensive Benefits: We value the well-being of
our employees and offer a comprehensive benefits package. From
health and wellness benefits to retirement plans, we ensure that
our team members are taken care of so they can focus on their
important work supporting foster youth.Culture of Diversity and
Inclusion: We celebrate diversity in every form. At First Place for
Youth, inclusivity reigns, creating a workplace where all voices
are heard, respected, and empowered.POSITION SUMMARY: The Program
Manager is responsible to ensure high quality services and
effective daily operations of all aspects of SF TAY (Transition Age
Youth) Programs including Mercy Housing, John Burton Associates
Housing and Rising Up. These programs provide direct services to
individuals whom experience homelessness during transition age
(18-24 years old), while building skills development in housing,
healthy living, education and employment for independent living
preparedness. This role is critical to the support of the mission
to address and combat youth homelessness in the San Francisco area.
Duties include contract, site, services and human resource
management including hiring, evaluation, coaching and training. The
Program Manager is responsible to ensure program outcomes, train
and support in best practice implementation, cultivate external
opportunities and partnerships promoting youth in reaching pathway
to living wage opportunities, organize community building events,
coordinate with contract partner Stakeholders and supervise
direct-service Case Managers and Education and Employment
Specialist staff. The Program Manager provides leadership congruent
with agency policy, values and mission provides management reports
as required, and leads projects or functions as assigned. This
position is expected to be onsite at various San Francisco &
Oakland locations a minimum of 3 days a week.Essential Duties and
Responsibilities:Program Operations Manage assigned programs and
projects to ensure compliance with program, agency, and regulatory
policy. Provide leadership and guidance to staff on all components
and processes of First Place for Youth with emphasis on assigned
programs and projects. Review data to monitor quality of services,
track outcomes, and guide support areas Participate in the ongoing
development, evaluation, and refinement of service delivery
including field training and support to ensure quality and
effectiveness of services. Ensure high fidelity to First Place for
Youth standards and competencies among staff. Provide oversight and
compliance checks to ensure accuracy and integrity of all
documentation. In collaboration with director, support budgeting,
contract control, reporting and renewal, and all aspects of
program/projects. Oversee day-to-day operations and effective
functioning of single site affordable housing and scattered sites
rapid rehousing partnerships; track outcomes, implement case plans,
ensure retention of clients in housing, education and employment
outcomes, and transition planning towards self-sustainability.
Professionally and effectively represent the agency as needed in
meetings with collaborative partners, and at other meetings as
deemed important to the advancement of First Place's mission and
goals. Talent Management Hire, train, develop and supervise a team
of direct service staff and support them on best practices for
effective service partnerships with non-profit housing agencies and
rapid rehousing partners. Ensure all aspects of jobs and minimum
qualifications are adhered to. Manage performance of direct service
staff to meet expectations in the areas of housing retention,
resource and referral, workshop delivery, case management,
education and employment coaching. Provide weekly one-on-one
participant-centered supervision to service staff. Provide on-going
in-service training to ensure highly qualified and developing staff
able to engage and support participants toward outcome achievement.
Provide guidance to ensure focus on housing stability and income
attainment toward long term housing stability. Provide guidance to
ensure accuracy of housing information provided to staff including
affordable housing applications, rapid rehousing information and
referral, and eviction prevention services. Facilitate regular team
meetings for direct service staff at affordable housing and rapid
rehousing sites to increase collaboration, resource sharing and
program fidelity. Ensure program data is entered on time and
correctly to support program evaluation and outcomes tracking.
Conduct yearly reviews of direct reports using the guidelines set
forth in respective work plans for each staff member. Community
Outreach and Engagement Cultivate community partnerships across
multiple jurisdictions with local businesses, employment service
agencies, educational institutes, and social service supporters
that support participants reach their goals. Ensure robust
awareness and access to community resources for all staff. In
conjunction with director, provide leadership in collaborative
meetings with program partners. Attend and represent agency
interests at community meetings as assigned. Participate in
coordinated entry and matching meetings to promote rapid entrance
and engagement of youth with program staff toward achieving housing
goals. Support First Place staff and, through that support, youth
to navigate eligibility and regulatory requirements of each housing
provider. Ensure rapid and effective response to manage vacancies,
resident transitions, serious housing concerns and landlord/tenant
issues that arise. Develop and maintain positive relationships with
affordable housing providers and community partners that can
further expand stable housing opportunities for Transition Age
Youth. Orchestrate site visits and tours for funders and community
providers to demonstrate how the First-Place partnerships with
nonprofit affordable housing providers offer TAY a permanent
housing solution. Direct Youth support May provide in vivo support
to promote conflict resolution, safety or action planning, or
crisis de-escalation. Provide direct support to participants during
staff absence or vacancyOther duties as
assignedQualifications:Bachelor's degree required. Master's degree
in counseling, psychology or Social Work is a plus.Four years'
experience with at-risk youth at least one of which working with
homeless youth or in affordable housing environment. Related MSW or
equivalent degree can count for two experience years. Two plus
years supervisory experience with desire to be a leader in high
energy environment preferred.Demonstrated success organizing,
managing and evaluating programs, events, campaigns or
productions.Must have a dependable car, valid driver's license, and
proof of insuranceComputer skills -- Proficiency with Microsoft
Office applications including MS Word, Excel, Access, and
PowerPoint, Project and Outlook. Experience with database systems
is a plus.Strong Communication skills - Exceptional oral and
written communication skills including the demonstrated ability to
research, assimilate, and analyze information,Academic/Career
experience.Computer/Software skills.Availability for occasional
evening and weekend work and some travel as needed. Benefits15 days
of vacation time in the first year12 days of sick time2 floating
holidays15 paid holidaysEmployee's choice of Kaiser or UCH HMO/PPO
with up to 90% of the premium covered by First Place on certain
plansPrincipal dental and vision coverage with up to 90% of the
premium covered by First PlacePaid baby bonding leaveHealthcare and
Dependent care FSA plansPrincipal basic life and voluntary life
insurance coverageEmployee Assistance Program401(k) retirement
savings plan with matching contributionsAnnual reimbursement for
continuing educationPaid sabbaticalPaid maternity and paternity
leave *We do not offer relocation assistance Local candidates
preferred*Pay will be determined based on Education and Experience.
*Social Work*Transition Age YouthIf you are passionate about making
a difference in the lives of transition age foster youth and want
to join a dynamic and impactful organization, we invite you to
apply. Together, let's empower transition age foster youth to
achieve their dreams and build a brighter future. To learn more
about First Place For Youth and view our current job openings,
please visit our website at www.firstplaceforyouth.org/careers.We
are unable to sponsor work visas now or in the future. First Place
will consider qualified applicants with a criminal history pursuant
to the California Fair Chance Act, the San Francisco Fair Chance
Ordinance, and applicable law. You do not need to disclose your
criminal history or participate in a background check until a
conditional job offer is made to you. Find out more about the Fair
Chance Act by visiting the California Civil Rights Department Fair
Chance Act webpage or reviewing this guidance provide by the City
of San Francisco. For additional information regarding your rights,
please also review the Summary of Your Rights Under the FCRA.
Compensation details: 77639-84703 Yearly
SalaryPIc499cb3e8fd7-25660-35267359
Keywords: First Place for Youth, San Rafael , Direct Service Program Manager SF -TAY, Executive , San Francisco, California
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