Benefits Program Manager (Temporary)

Company: Pasha Group
Location: San Rafael
Posted on: March 28, 2025

Job Description:

Job SummaryThe Benefits Program Manager is responsible for functional administration, service delivery, cost management, reporting, and compliance processes for employer-sponsored insurance and retirement benefit programs, enterprise leave of absence programs, and workers compensation claims administration.Primary Objectives

• Manage service delivery, administration, participant communication, coordination, information management and compliance processes for employer-sponsored employee benefit, retirement, wellness, workers' compensation claims and leave of absence programs.
• Drive effective, accountable administrative practices, process controls and communication protocols to support service delivery and compliance requirements.Duties and Responsibilities
  • Manage service delivery and administration of employer-sponsored employee benefit and leave programs for union and non-union employees.
  • Provide communication, education, direction and assistance to employees and program participants to optimize program utilization and ROI.
  • Recommend, plan, and direct implementation of benefit and wellness programs and processes. Coordinate with Human Resources, Finance, Legal, and Corporate Claims functions to ensure seamless service delivery and program support.
  • Manage the administration of Leave of Absence and Worker's Compensation claims programs. Provide support and direction to managers and business unit leadership to coordinate effective processes administration. Drive timely notification, documentation, eligibility review, and benefit coordination.
  • Conduct regular audits and reviews of processes, documents, tools, and workflows to ensure data quality, process effectiveness, and compliance with program and regulatory requirements.
  • Manage coordination with Payroll for benefit and leave transactions affecting employee wages and taxes, including timely, accurate communication and documentation practices relating to benefit-related deductions, plan remittances, and management of paid and unpaid leave.
  • Support process enhancements and automation to optimize user experience and drive effective use and maintenance of HRIS and other technology tools.
  • Deliver consistent, effective, and accurate communication with program participants; produce presentations and program materials including required notices, program-related correspondence, coverage summaries, and enrollment, transaction and claims materials.
  • Establish and manage controls and review processes to confirm program compliance with applicable federal, state and local laws, and internal business controls.
  • Manage vendor relationships to ensure quality of service delivery in overall benefit administration and resolve employee issues.
  • Conduct reviews of insurance vendors, coverage, and services, renewal and initiation of carrier service contracts, and development of employee and employer cost modeling for each plan year.
  • Provide guidance to benefits team members, emphasizing service delivery, communication, subject matter expertise and strong and accountable administrative practice.
  • Support Illness & Injury Prevention Program and associated reporting and posting requirements.
  • Manage benefit and employee health and safety-related filings, remittances, recordkeeping, reporting, notice, posting, and testing requirements. Track and communicate relevant changes to regulatory requirements, and coordinate necessary process changes to ensure ongoing compliance.
  • Promote awareness of plan design elements, requirements, and considerations relating to eligibility and enrollment, including interaction with other programs.
  • Other duties as assigned.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education
    • Bachelor's degree in Human Resources or equivalent combination of relevant, college-level coursework and applied experience requiredLicenses and Certifications
      • CEBS, CBP, PHR, or SPHR/equivalent preferredWork Experience
        • 5+ years' directly-related full-cycle benefits experience in a Human Resources department setting required
        • Experience administrating at least 2 open enrollment cycles required
        • Related retirement plan administration experience preferred
        • Supervisory experience preferred
        • Experience working for a benefit/insurance broker preferred
        • Experience with administration of benefits programs in multiple states preferred
        • Administration of benefits programs in multi-employer/union plan environment preferredRequired Knowledge, Skills and Abilities
          • In-depth understanding of features and mechanics of a broad variety of employee benefit and retirement programs.
          • Knowledge of best practices and processing requirements relating to leave management.
          • Solid understanding of ERISA and all applicable requirements, regulations, and federal and state laws relating to employee benefit programs, qualified retirement plans and leaves of absence.
          • Ability to effectively balance the needs of the business with the needs of individual employees and to manage processes to maximize positive outcomes.
          • Excellent process and documentation management skills.
          • Excellent verbal and written communication skills.
          • Ability to properly handle confidential and sensitive information and materials, detailed understanding of applicable privacy and information security regulations.
          • Ability to effectively articulate benefit plan options to a wide range of audiences.
          • Excellent research, project planning, and time management skills.
          • Proficiency with HRIS and/or benefits and leave management software and associated reporting functions.
          • Demonstrated proficiency with Microsoft Office products at the following levels: --- Excel: Intermediate to Advanced level of skill --- Word, PowerPoint, Outlook: Basic level of skillPreferred Knowledge, Skills and Abilities
            • Familiarity with UKG UltiPro HRIS and/or Plan Source benefit management software preferred.
            • Data analysis and reporting skills preferred.Competencies
              • Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
              • Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
              • Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
              • Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVELPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                • Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
                • Walk/travel within office environment, crouch/bend to access floor-level storage - Often
                • Use hands/fingers to operate office equipment, type/complete data input, write - Often
                • Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Occasionally
                • Sight sufficient to read instructions, documents, and screen-based information - Often
                • Use hands/fingers to manipulate and file documents, folders, small objects - RegularlyWorking EnvironmentThis role requires work that may involve the following environmental conditions:
                  • Corporate office environmentTravelOccasional Must be able to travel independently to U.S. locations including Hawaii.Screening RequirementsBackground ChecksMust be fully vaccinated against COVID-19, except as prohibited by law.The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.Zone 1: $75.00 - $85.00The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories.
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Keywords: Pasha Group, San Rafael , Benefits Program Manager (Temporary), Executive , San Rafael, California